Frequently Asked Questions

This Agreement was last modified on 1st January 2020

Shipping Information

Questions and Answers

How Long Will it Take To Get My Package?

At checkout, you are able to select a preferred time when you will like your order delivered. We deliver 6 days a week from 7 am to 4 pm and can be at your door as early as 3 hours after your order. See our Terms for more details on our delivery service.

How Do I Track My Order?

You can use your order id found in your order confirmation email and as well email you used during checkout

Do I Need An Account To Place Order?

You can place an order without an account, but an account is needed before checking out.

How Can I Contact If I have any Issues?

We are always happy to hear from you.
If your question has not been covered in our FAQ page, 
please contact us at
and we will respond promptly.

How Do I Place Order In Hydramarts?

We have two kinds of people categories in Hydramarts

The first set of people are those who know how to use mobile/android phone to place an order online

And the second set of people are the underserved for example the Aboki, the mama, and papa in the market or anybody who can not use the internet.

The first set of people that can use the android/mobile phone can place an order using our mobile app or the website

While the second set of people which are Aboki, mama, papa, and anybody who can not use the internet can call us and we help the person to place the order and deliver to them

And you can as well text us, WhatsApp, email, Facebook, or call us to help you out with registration and take your order.

You can check our contact page to get all our possible contact details to reach us.     Contact Us

Is Hydramarts Delivery Free?

Hydramarts Delivery is free within Ikorodu

But when it comes to ordering goods from Hydramarts from inside Lagos we also do free delivery only when you order goods worth N500,000 and above.